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Customer Service

Contact Us
By Phone (1-800-801-0769): Our knowledgeable customer service representatives are standing by to answer your questions and take your orders Monday through Friday, 8:00 a.m. to 4:00 p.m. (PST).

By Email (info@RoyalShave.com): When contacting us via email, be sure to write your order confirmation/invoice number in the subject line. To prevent spam and virus emails, e-mails without a subject line are automatically deleted. Remember to include your order confirmation/invoice number, your full name, reason for the email, and your contact information.

By Fax (949-722-0369): Remember to include your order confirmation/invoice number, your full name, reason for the email, and your contact information.

By Mail:
RoyalShave
930 West 16th Street, Unit D2
Costa Mesa, CA 92627
Ordering
We are committed to creating a safe and pleasant shopping experience for our customers. Please choose from the following ordering options that is most comfortable for you.
Online - Our website is safe, easy, and convenient. Available 24 hours a day.
Phone - Our friendly customer service team is available to take credit card orders toll-free at 1(800)801-0769. Available Monday - Friday 8am to 4pm PST

We accept the following payment methods:
Credit Cards - American Express, Discover, Mastercard, and Visa
Paypal - Choose the Paypal symbol from the basket page. You will be redirected to the Paypal page to log in and complete your order.
Amazon Payments - You will be redirected to Amazon's site to log in and complete your order
Checks and Money Orders - Select Check/Money Order from checkout and mail us your payment. To protect against fraud, personal checks will remain on hold until they are cleared.
Shipping
Free Shipping on orders over $35 to the continental US. We'll ship out your products using the fastest and most reliable method possible. If you have a preference between FEDEX or USPS, please leave a note in the Comments section while checking out. Most people will receive their shipments within 3-5 business days, but due to transit issues out of our control, we can't guarantee package arrival dates unless you opt for one of our expedited services.
Returns
Your satisfaction is very important to us! If you've received a product and are unhappy, you are free to return the item to us up to 365-days after the purchase date in original, unopened and unused condition. 
    Please note:
  • Personal Care Products must be unused / unopened in their original packaging due to hygienic reasons
  • Products with broken tamper seals cannot be returned
  • Refused or returned shipments are subject to a return shipment fee
  • If a product is defective, it can only be exchanged for a same product replacement
  • If you change your mind about a product, you will be held responsible for all shipping charges
Pricing & Promotions
Promotional codes are offered to RoyalShave newsletter subscribers and also available at select websites. Promotional codes contain no cash value and must be surrendered at the time orders are placed. Codes cannot be applied on previous purchases and are not valid after the expiration date. The value of promotional codes are not applied toward tax or delivery charges. Limit 1 promotional code per transaction.
International Orders
We have partnered with International Checkout to provide fulfillment for international orders. International Checkout serves over 250 destinations and support 63 local currencies. If you have questions or need support please email them at support@internationalcheckout.com or visit their FAQ page, which has answers to many of the most commonly asked questions.